Total

Top Service Survey


1 . How would you rate the quality of service received?
Excellent Good Average Poor Very Poor
2 . Do you have any Comment, questions or concerns?
3 . Did the customer attendant guide you to a fuel pump?
Yes No
4 . Did the customer attendant greet and welcome you with a smile?
Yes No
5 . Did the customer attendant offer to clean your windscreen and inform you the service is free?
Yes No
6 . Did the customer attendant offer to check your motor oil level and inform you the service is free?
Yes No
7 . Did the customer attendant confirm to you that the index of the pump was at zero?
Yes No
8 . Did the customer attendant confirm to you the served meter reading?
Yes No
9 . Did the customer attendant propose current offers at TOTAL service stations or other TOTAL products?
Yes No
10 . Would you recommend this TOTAL service station to a friend or colleague?
Yes No
11 . Do you have any more feedback?
Back to Step One
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